Resolved -
Heroku, our third party provider completed the rolling restart of their fleet. All services have been restored. The out-of-impact time for this incident is 05:00 UTC, June 11, 2025.
Jun 11, 10:27 EDT
Monitoring -
Our third party provider has instituted a fix and has begun restarting their fleet to allow the fix to take place. This rolling restart is taking place over the next three hours. We will continue to monitor for any updates
Jun 10, 19:54 EDT
Update -
Our third party provider (Heroku) has identified the issue and is working to pursue a permanent fix. We are still awaiting a resolution and will provide updates as we receive them.
Jun 10, 14:14 EDT
Update -
We are still awaiting resolution from our third party cloud provider
Jun 10, 13:28 EDT
Identified -
Due to an outage in our cloud provider services we are experiencing a degradation in service. Our Email and SMS deliveries are slightly delayed
Jun 10, 11:19 EDT